Our dynamic, high-powered system presents account data to our professionals. Features include:
· Automated follow-up segmentation and distribution
· Data flow is defined to allow the modification of reporting based on your business requirements
· Orderly electronic payments and client statements
· Propensity to pay prioritization for our agents to work your accounts with the best chance of payment first
· Systems integration that offers seamless data importing
· The customization of tables and a systematic logic to drive and automate work intensity, work processes, and adherence to regulatory compliance.
· An advanced digital imaging platform, fully-integrated with our receivables management system
POM® utilizes advanced systems for all areas of our processes. Our hardware platform, peripherals, and communications equipment include:
· A secure datacenter with processes designed to protect your data
· Industry leading firewalls and frequent vulnerability scanning
· Three-tiered antivirus and malware protection systems
· A highly customizable telephone system with redundant carrier connectivity and backup systems
· Systems auditing and monitoring
· HD video recording of all secure areas with logged proximity card entryways
· Redundant, self-healing system virtualization
· Disaster recovery plan that includes off-site data mirroring and connectivity if a disaster is declared
· Omnichannel platform that incorporates voice, Email, SMS as well as sophisticated algorithms to increase the contact rate and decrease downtime spent by agents. Algorithms are customized and take into account call, Email and SMS analytics.
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